The FedRelay CART contract is expiring. MAIG CART is ready to support a smooth transition.

Why do I need to replace FedRelay CART with MAIG CART?

With the expiration of the FedRelay contract, agencies need a new trusted source in place of their FedRelay CART (Video Remote CART) services to foster an inclusive work environment for consumers who are Deaf and hard of hearing (D/HH). MAIG can provide CART which is no longer covered by GSA and will not be covered by FCC. MAIG can provide these services through our approved GSA MAS schedule or a direct 8(a) award.

How does MAIG CART compare to FedRelay CART?

CART accommodates D/HH clients’ participation in meetings, trainings, and conferences. MAIG nationally certified CART providers use the most current software and equipment. They transcribe text that can be viewed on a laptop, projector screen, or television monitor, allowing D/HH consumers to read in real time the information being shared by presenters and provide consistent and accurate captions during the performed service. CART users typically receive an unedited but spell-checked and 99.1% accurate verbatim transcript following each assignment. Depending on the meeting environment, MAIG CART services can be provided onsite or remotely. 

Are MAIG CART transcribers as qualified as FedRelay CART transcribers?

All CART providers, both onsite and remote, hold NCRA certifications. MAIG CART also provides real-time notetaking/TypeWell services using TypeWell transcribers and special software. The D/HH client simultaneously sees the transcript as typed by the transcriber and the full transcript is also sent electronically to the client after the event. MAIG TypeWell transcribers are trained in meaning-for-meaning transcribing. They relay the speaker’s intended meaning, so the D/HH consumer receives the full message and reflect a speaker’s emphases, pauses, and body language to assist in conveying the intended message to the D/HH consumer.

How do I transition from FedRelay CART to MAIG CART?

All FedRelay CART services must be transitioned by November 15, 2021 to avoid a lapse in services to your consumers. We are certified to provide the best service, contact MAIG today to learn more about how we can support the transition of your FedRelay CART services to MAIG CART in a timely manner.

Prevent a Lapse in Service

With the expiration of the FedRelay contract, agencies need a new trusted source for Video Remote Interpreting (VRI) and Communication Access Real-Time Translation (CART) services to foster an inclusive work environment for consumers who are Deaf and hard of hearing (D/HH).

Video Relay Service (VRS), and other true relay services, are being transitioned from GSA over to the FCC, and agencies can continue to receive those services through the FCC. MAIG can provide onsite ASL interpreting, VRI, and remote and onsite CART, which are no longer covered by GSA and will not be covered by FCC. MAIG can provide these services through our approved GSA MAS schedule or a direct 8(a) award.

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