The FedRelay VRI contract is expiring. MAIG VRI is ready to support a smooth transition.

Why do I need to replace FedRelay VRI with MAIG VRI?

With the expiration of the FedRelay contract, agencies need a new trusted source in place of their FedRelay VRI (Video Remote Interpreting) services to foster an inclusive work environment for consumers who are Deaf and hard of hearing (D/HH). MAIG can provide VRI which is no longer covered by GSA and will not be covered by FCC. MAIG can provide these services through our approved GSA MAS schedule or a direct 8(a) award.

How does MAIG VRI compare to FedRelay VRI?

Unlike FedRelay VRI (Video Remote Interpreting) MAIG offers VRI in two different ways – through MAIG VRI or web-based platforms. MAIG VRI is an on-demand, per minute, interpreting app that provides not only ASL interpreting but also foreign language interpreters. MAIG VRI can also provide video remote interpreting services through Teams, Skype for Business, or other common web-based platforms. Without any gap in coverage from FedRelay, D/HH consumers can access MAIG VRI services from any internet-enabled computer or laptop with a webcam or any Android or iOS mobile device with internet connectivity. In place of FedRelay VRI, MAIG VRI allows D/HH consumers to access interpreting when and where they need it using the device most convenient to the user. Users can even choose their preferred interpreters. By creating preferences and identifying those interpreters your users are most comfortable with, our software prioritizes routing to those interpreters first. No more explaining who you are and what you do each time you connect.

Are MAIG VRI interpreters as qualified as FedRelay VRI interpreters?

MAIG VRI ASL interpreters are all nationally certified through RID and/or NAD and qualified to transmit accurate interpreting using a variety of modalities and formats ensuring the same high quality services you have come to expect as you transition off FedRelay VRI. MAIG VRI providers establish a comfortable environment conducive to communication when working with their clients ensuring a smooth transition from FedRelay VRI. Our providers are highly qualified to interpret in various settings, including conferences, meetings, seminars, training courses, interviews, public speaking events, and special events. We have one of the largest and most skilled pools of qualified ASL interpreters in the nation, maintaining an active roster of more than 450 interpreters across the US.

How do I transition from FedRelay VRI to MAIG VRI?

All FedRelay VRI services must be transitioned by November 15, 2021 to avoid a lapse in services to your consumers. We are certified to provide the best service, contact MAIG today to learn more about how we can support the transition of your FedRelay VRI services to MAIG VRI in a timely manner.

Prevent a Lapse in Service

With the expiration of the FedRelay contract, agencies need a new trusted source for Video Remote Interpreting (VRI) and Communication Access Real-Time Translation (CART) services to foster an inclusive work environment for consumers who are Deaf and hard of hearing (D/HH).

Video Relay Service (VRS), and other true relay services, are being transitioned from GSA over to the FCC, and agencies can continue to receive those services through the FCC. MAIG can provide onsite ASL interpreting, VRI, and remote and onsite CART, which are no longer covered by GSA and will not be covered by FCC. MAIG can provide these services through our approved GSA MAS schedule or a direct 8(a) award.

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